Residential property management in Auckland - full lifecycle care

What is included - end to end property management

The approach is boutique and accountable: you work directly with Vivian and Travis, and the portfolio is deliberately capped so you get fast responses and clear decisions.

• Tenant selection and onboarding: advertising, personalised viewings and comprehensive checks, handled by us, to place reliable people who fit your property and your goals. Tenancy agreements, bond lodgement and move-in communication are completed carefully.
• Daily rent monitoring and arrears management: cashflow is protected with daily checks and same-day follow up on any missed payment. Where added certainty is wanted, we can offer PukekoPlus - an optional rent guarantee that keeps rent paid to you while we resolve arrears during an active tenancy, subject to conditions. It does not cover vacancy and is available only for tenants we place.
• Three-monthly inspections and 24/7 maintenance: routine inspections every three months with photos and action lists, and repairs coordinated around the clock with trusted Auckland trades. Every work order is documented with quotes or invoices and completion photos you can view any time in your portal.
• Compliance handled properly: Healthy Homes assessments, insulation, heating, ventilation and smoke alarm requirements are tracked, evidenced and filed so your property is always documented. See Healthy Homes and legal compliance.
• Risk reduction built in: between tenancies and at the start of new managements we arrange baseline meth testing to deter misuse, create an evidence trail and align with insurer expectations if an issue ever occurs.
• Bond, supplier payments and reporting: bond lodgement and management, supplier payments, and straightforward monthly and end-of-year statements for your accountant.

Visibility you can trust

We provide monthly and end-of-year statements, keep inspection photos and reports tidy, and store every invoice and certificate for easy retrieval. You have 24/7 access to documents and updates through the owner portal, so you never have to ring to find out what is happening.

If a matter escalates, we prepare the evidence and represent you professionally at mediation or the Tenancy Tribunal with a complete file.

Why owners choose this model

• One point of contact who knows your property and your tenants.
• A deliberately capped portfolio for responsiveness and care.
• Rent checked daily, with the option of a rent guarantee.
• Baseline meth testing for accountability, and Healthy Homes compliance kept on file.
• Owners and tenants both recognised us: Owner Satisfaction Award 2022 and Tenant Satisfaction Awards 2023 and 2026.

Ready for calm, consistent management of your Auckland rental? Request a free rental appraisal and a written plan tailored to your property.